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Warranty

Our Warranty will cover up to 30 days from the day the parcel delivered. All warranty claims require proof of purchase from the original receipt. All the appropriate warranty forms/cards/receipts are to be included together with their claims. The purchaser needs to pay to send it back. No warranty is expressed or implied as to the quality or fitness of the products for any particular purpose or otherwise.

The Warranty will cover:

  1. Any faulty internal parts or mechanisms.
  2. Gun not functioning properly. (e.g: malfunction or jam etc.).
  3. Faulty accessories.

Warranty does not cover:

 

  • Normal wear and tear to mechanical parts whilst using the product.
  • Any Modification or tampering with the blaster or accessories in any way.
  • Incorrect use, man-made damages, abuse or neglect of the blaster not recommended by the manufacturer or us
  • Any Improper care or maintenance of gearbox, motor etc.
  • Improper storage of a product. (eg: Moist damp areas).

Warranty is void if:

The blaster or accessories is disassembled.

Modifying or tampering with the blaster or accessories in any way.

Physical damage due to misuse and neglect use to the blaster and accessories. Any item damaged in transit should be reported as soon as received. Please read Product Return & Refund section below for further instructions.

No record of purchase from Azraels Armoury. We will do our best to look for your sales information, but ultimately it is your responsibility to retain your purchase receipt.

Return and Refund Policy

1) We don’t cover changing mind. The product can be only asked for return if it is defective, faulty or goods purchased are not those ordered.

2) If the product was delivered incorrectly or with defects or damage, the purchaser must inform Azreals Armoury in writing within three days of receipt of the product. The notification must quote the relevant invoice number and must include all the necessary details of the incorrect delivery, defect or damage. If the purchaser fails to notify Azreals Armoury, the purchaser shall be deemed to have received the product in good order and condition and that the same had been delivered in accordance with the purchaser's order.

3) If you have concerns regarding any product purchased from us please email with clear images and a clear description of your concern. Our team will assess your photos and description to identify any instant solutions or whether the item needs to be returned/changeover. No product will be accepted for return without obtaining prior written authorization from Azreals Armoury. Freight, handling and insurance charges will be at the cost of the Purchaser.

4) After you sent the goods to us, upon diagnoses if the issue is deemed to a warranty issue (defective or damaged ect.), and within its warranty period, it will be repaired or replaced for a similar one at no further charge. Alternatively Azreals Armoury, at its discretion, may offer a store credit on goods where repair or replacement is not possible.

5) Please note that our staff will test all returned products to determine the nature of the defect or if the item is defective at all. If an item is returned as defective, and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received. For any issue that relates to user error (misuse or other man-made damages etc.), Azreals Armoury reserves the right to charge for any time/ labor/inspection costs incurred. Goods will not be released back to the customer until any outstanding payments have been cleared. Please test the defective item(s) prior to sending the item back for warranty service. This will save you time and money.

6) Any product you return must be in the same condition you received it and in the original packaging with all original parts, nothing damaged or dirty. Products not returned in the original condition may incur charges to replace the missing or damaged parts or non refund of part or the entire purchase price.

7) Any return & refund need to show us an original receipt.

8) Return to store only. If return requires delivery, Azreals Armoury will not take responsibility for any items lost in transit being returned back.